I used TJ for just a few days and it enabled us to fully understand and document our requirements and provided us with a vision for the future. This meant we could in turn ensure our requirements were understood and provided by the 3rd party managing our Customer Support Services
TJ has been a fundamental part of the CMPi Service Desk from creation through to continued reviews to ensure that we keep up to date with industry standards. I would thoroughly recommend them as a great motivator.
COAL IT has delivered complex virtualisation and DR solutions for Atrium, along with a Managed Support Service.
A dedicated engineer is based on-site and is responsible for the management and system maintenance of Atrium’s Infrastructure including Active Directory, Exchange, Remote Access, Anti-Virus, Firewall, Proxy-Servers, Backup, etc. Daily health checks are carried out and the network performance is monitored in real time.
This service is supported by additional consultants on a flexible ad hoc basis as requirements or project demands. We see COAL IT as a key partner who are critical to the smooth and effective running of our business operations, and their attentive and flexible approach enables us to focus on our core activities.
COAL IT provided an efficient full IT Relocation Management Service. Their attention to detail, professional attitude, and flexible approach allowed us to relocate in total confidence. This attitude made them our partner of choice for this project.
COAL IT’s internal training was critical to the success of our packaging. With over 200 applications to package it was important that the whole IT team knew exactly what to do.
We benefited from their extensive training and mentoring sessions and our whole IT team now have the relevant skills to deliver packages across the network.
We choose to do business with COAL IT because they consistently take a partnership approach, deliver results and act with integrity.
When recruiting staff COAL provide an enhanced service because the candidates have been technically vetted and they take the time to fully understand the role that we are recruiting for. The key benefit is we get the right candidates at the right rate.
COAL IT successfully delivered a project to virtualise Liberty International’s production systems utilising VMware vSphere. Their entire approach from initial consultation and proposal right through to the implementation and handover was professional and thorough.
We found COAL IT to be flexible, easy to work with and very knowledgeable as well as cost efficient!
COAL IT has provided several resources within our Infrastructure Team. Whilst these resources were onsite COAL also arranged for two free shadow engineers to ensure backfill if the original resource was sick or on holiday.
This way I kept my resources to 100%, as any replacements knew what systems we used, where the server room was and had already met the team. I found this unique service to be perfect for our business and removed any potential manpower headaches. It also gave me access to other trained resources at short notice!
I also really like the fact that they technically vet everyone in their technical lab. The fact they do practical and theory tests and that they monitor and improve their progress through their own TRACTOR programme means we get really competent engineers!
In the days of the contractor that applies for many jobs with many agencies it is extremely rare to get a reply that is not automated if one at all. This is where you have been totally different in not only have you emailed me with information on the application but have called me as well to discuss progress.
Many thanks for your work on this, much appreciated and I really hope we can continue to work together for many years to come.
Working with a partner like COAL IT enabled us to design and implement a best of breed solution, tailor made to suite our server consolidation project requirements.
With their expert experience in this field, we were able to deliver a consolidation ratio of 10:1 for our server farm. System performance, monitoring capabilities and dramatically reduced new server provisioning times were also key to the successfully delivery of the project. All of these aspects exceeded our expectation during both the testing phase and the successful roll out of the solution.
COAL IT’s flexible attitude and willingness to go the extra mile when required, made the difference between us choosing them over one of their competitors to be our preferred partner on this project.