International Insurance Organisation


One of the world's leading international insurers operating in over 45 countries across the globe with a presence in all key insurance markets.

COAL IT was the chosen partner for the One Desktop Project to upgrade the desktop platform for 3,500 users throughout the UK, Ireland and Western Europe.

The client had acquired a number of businesses during the previous 5 years. This led to a legacy problem which included departments and / or organisations within the business using different operating systems and releases, an unknown number of applications and licenses and varying support requirements. This led to the One Desktop project which addressed all the above issues over a 6 month period. COAL IT carried out a nationwide audit of hardware and software including applications and devised a user “passport” system which identified all users throughout the project.

COAL IT then provided up to 40 resources, the number of which flexed up and down according to demand, over a 6 month period. These resources were required to assist with the image and build creation, deployment, migration and user support and training. This consisted of the following:

  • Desktop Designers
  • Project Managers
  • Application Packagers
  • Citrix Engineers
  • Deployment and Rollout teams (in and out of hours)
  • Support Engineers and Floorwalkers
  • Dedicated Helpdesk
  • End User Training and Education Team
  • User Acceptance Testers

COAL IT has also provided Professional Services and Consultancy engagements covering the following technologies:

  • Citrix XenApp
  • VMware vSphere
  • AppSense
  • Microsoft Windows 7
  • Microsoft SCCM
  • Microsoft SharePoint
Working with a partner like COAL IT enabled us to design and implement a best of breed solution, tailor made to suite our server consolidation project requirements.  With their expert experience in this field, we were able to deliver a consolidation ratio of 10:1 for our server farm. System performance, monitoring capabilities and dramatically reduced new server provisioning times were also key to the successfully delivery of the project. All of these aspects exceeded our expectation during both the testing phase and the successful roll out of the solution.  COAL IT’s flexible attitude and willingness to go the extra mile when required, made the difference between us choosing them over one of their competitors to be our preferred partner on this project.
IT Manager – On Demand Group